Privacy Policy

Last updated: 12 December 2023

Choovie Group regards customer privacy as an important part of our relationship with all our stakeholders, including cinemas, subscribers, brands and their customers and members. The following privacy policy applies to all users of platforms operated by Choovie Group and conforms to Australian Privacy Principles.

Choovie Group collects your personal information from you (name, email and information specific to your movie-going preferences) to provide you with the Choovie Group service. Data collected enables Choovie Group or our partners to communicate with you in a targeted manner as per your cinema-going preferences and usage.

Organisations that we regularly share personal information with include secure payment gateways, mail distribution providers and secure data storage providers. We will not sell or provide your information to a third party for the purposes of direct marketing without your informed consent.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order or legal process. Your name may be shared with participating cinemas to identify your cinema ticket purchase. If you do not provide us with the necessary information, we may not be able to provide you with the Choovie Group Service or complete your order.

You can always access, amend or change your personal details or the notifications you receive from Choovie Group by changing your account details accessed via My Account on your participating website. If you close your account or have not used your account in over three years, we will take steps to ensure that your personal information is destroyed.

The security of your personal information is important to us, and we use the recommended industry standards when storing and dealing with your personal information.

While we will take all reasonable steps to ensure that your personal information is protected from misuse, interference or loss, no method of transmission over the Internet or method of electronic storage is 100% secure. You should ensure that you regularly change any access passwords and always log out of any secure pages.

If you have a concern or complaint about our handling of your personal information, please send an email to our privacy officer using the form provided below outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. If unresolved, the complaint may be referred to an external complaints resolution entity and, if necessary, taken to the Office of the Australian Information Commissioner.

We reserve the right to modify this privacy policy anytime, so please review it frequently.

Collection Statement

Registering to become a Choovie Group user allows you to fully experience the benefits of Choovie Group movie-related websites, including receiving personalised notifications from us about special movie offers, special tickets and exciting cinema updates.

We may share your personal information with other entities where the law permits, including secure payment gateways, mail distribution providers and secure data storage providers.